Refund Policy

One-time payment, activated right away

Paid OurSnaps plans are a one-time payment for a single event. The plan is activated for your gallery immediately after payment, so the service is delivered right away. For this reason, payments are generally non-refundable once the plan is active.

When we refund

We will refund your payment in full if:

• you were charged more than once for the same plan and event, or
• a technical problem on our side prevented you from using the paid gallery and we could not fix it.

Please contact us within 14 days of your purchase.

How to request a refund

Email us at contact@oursnaps.app with the name of your event, the date of purchase and the email address of your account.

Approved refunds are sent to your original payment method through Stripe. Depending on your bank, it can take 5–10 business days for the refund to appear.

Consumers in the European Union

If you are a consumer living in the European Union, you have a statutory right to withdraw from the contract within 14 days of its conclusion without giving any reason. To exercise it, send us a clear statement (e.g. by email) to: Dawid Nachlik, contact@oursnaps.app. It is enough to send your statement before the 14 days have passed. If you withdraw, we will refund all payments received from you within 14 days, using the same payment method, free of charge.

This statutory right applies in addition to this policy and is not limited by it.

More information about your rights is in our Terms of Service.